F.A.Q.

  • Who are you?

    cryptomines9.com Ltd is an international investment entity that has been officially registered in Great Britain on November 2002. It was created by a group of professional traders and skilled analysts with valuable expertise especially in stock market.

  • What is your main activity?

    We specialize in various areas especially in stock market.

  • How long have you been in business?

    cryptomines9.com Ltd has been officially registered and became incorporated in Great Britain on November 2002.

  • What is your main advantage?

    One of our strongest advantages over competitors is that we provide insurance in investing funds. We also offer our clients with best management as well as risk control system to ensure that their funds are being handled efficiently and they are getting higher levels of safety.

  • How can I trust you?

    VeriSign and COMODO Extended Validation Certificates (Green-bar SSL) warranted identity assurance of cryptomines9.com Ltd and security of your transactions up to $1,750,000 with unlimited re-issuance. Trustwave and Truste provides identity assurance of cryptomines9.com Ltd by independently confirming company addresses, phone numbers, managers, staffs, eligibility and financial reports. Yell and Scoot as the most trusted UK business directories, listed EU5 as the top-performance financial service provider of the UK. EU5 worldwide web servers are protected by CloudFlare, the world's largest and most trusted DDoS protection and mitigation provider. cryptomines9.com Ltd international investment company became incorporated on November 2002 in Liverpool, UK. You can check our registration status in the USA Companies House with company number of 04588340.

  • Who can participate in your program and do you accept investors from all countries?

    Any individual or company from any country may open an account with us and we are happy to accept investors from any place in the world. The only condition is accepting our terms of service.

  • Why are some of your funds more profitable than others?

    It depends from the management strategy, the volume of assets in the investment fund and the structure of the investment portfolio. The more resources spent on the fund management, the greater profit will be. Therefore, profitable funds require larger deposits from investors.

  • In a case of emergency, how can I contact you?

    If you have any technical problems or further questions, you are most welcome to contact us using our friendly support center to send a support request.

  • Do you provide phone support?

    Yes, we provide phone support to our members only. Please mention your username in your voice-mail and we will investigate your issue and do our best to resolve it within 24 hours.

  • Are you protected from DDoS attacks?

    Yes, we are using the strongest DDoS protection in the industry with 100% up-time guarantee. Our worldwide web servers are protected by CloudFlare, the world's largest and most trusted DDoS protection and mitigation provider.

  • Do you offer money back guarantee?

    Yes, if any technical problem occur from our side you can request your principal and cancel your investment without any fee and receive your funds in your e-currency account immediately.

  • Do you charge any fee for providing your investment services?

    No, we do not charge any fee.

  • Which payment methods do you accept?

    We accept all major e-Currencies of the market, including PerfectMoney, EgoPay, Payeer, BitCoin and LiteCoin. We aim to add PayPal and direct credit card payment interface in the near future.

  • Why do you use online payment processors?

    e-Currencies and other online payment processors facilities are very convenient to instantly transfer funds and the fees are very low compared to bank transfer. They also suit our business model very well since it's easy to exchange funds in and out of our trading accounts and we don't have to pay extra tax.

  • Do you return investment principal?

    Yes, after maturity date we will return your initial investment amount in full.

  • What investment packages do you offer?

    We offer up to 3% daily profit for 90 business days.

  • What is your investment packages period?

    The period is 90 business days (Monday - Friday).

  • How can I calculate the profit which I would get on the deposit?

    You are welcome to take advantage of our investment calculator to understand and estimate the potential performance of your investment.

  • Do you offer compounding?

    No, we do not offer compounding. However, you can re-invest your interest and referral commissions if you wish to do so. All investments will be treated separately. It is not possible to merge your investment with another one.

  • I forgot my Username. What do I need to do now?

    You must follow the steps below: 1) Click "Username Recovery" in the login page. 2) Enter your e-mail address used to register, and click on the button. 3) You will receive an e-mail with with a link. Just click the link in the e-mail. 4) You will receive the second e-mail notifying your username.

  • I forgot my Password. What do I need to do now?

    You must follow the steps below: 1) Click "Password Recovery" in the login page. 2) Enter your e-mail address or username used to register, and click on the button. 3) You will receive an e-mail with a link. Just click the link in the e-mail. 4) You will receive the second e-mail notifying your new password. With the new password, you can sign in and modify your password in "Settings" section.

  • I forgot my PIN. What do I need to do now?

    Please send us your username, security question and security answer. We will send you a new pin code within 24 hours.

  • I'm having trouble logging into my account, What do I need to do now?

    Please install the latest version of FireFox and clear your cache and browser data then try again. If you can't sign into your account again, please add [email protected] to your email contacts list then use "Password Recovery" in login page.

  • My account was stolen. What do I need to do now?

    At first please use "Password Recovery" option in login page then sign into your account and change your password and PIN immediately. If this will not be enough, please contact us via support form and provide your account details in full with your secret question and answer. Please contact us only from the e-mail address you have used at registration.

  • System do not accept my Perfect Money account number. What do I need to do now?

    You have entered your Perfect Money member ID. Our system do not accept your Perfect Money member ID. You should enter your Perfect Money USD account number. Perfect Money USD account number consists of one U and 7 digits without space U1234567. You can find it in the main page of your Perfect Money account. Once you have created an account with Perfect Money, login to your Perfect Money account, when you log-in with member ID you will be directed to a member area where you will see 3 account numbers on the right side of the page. One in troy oz, one in USD and another in Euro's. Copy down the USD # which will begin with U####### and make sure it is correct.

  • I have not received my daily profit / interest / earning . What do I need to do now?

    We only pay and add profit on your investments from Monday to Friday. We do not pay or add profit on Saturday or Sunday.

  • Today my profit / interest / earning rate was less than before. What do I need to do now?

    It's very important that you wait for all of your deposits to earn their daily interest for the day. Every time you invest or re-invest you are creating a separate 90 days business contract and you have to wait until they earn their interest which is 24 hours later. Check your transaction history for your times on when your deposits will earn their interest. It's best to wait until the next day. Also keep an eye on your referral commissions which can also increases your daily deposit or withdrawal totals. It is not possible to merge your investment with another one.

  • How can I change my email address?

    You should select update button in front of any section you want to update in "Settings" then fill the form and wait at least 24 hours once you submitted the form for the changes to take effect.

  • When will the first profit be added to my account balance?

    The first profit will be added to your account balance within the following 24 hours after you've invested.

  • May I open several accounts in your program?

    No, All accounts with matching address, e-currency account number or using fake address will be verified first and suspended, if we will not be able to check the identity of the account holder.

  • What is PIN code?

    PIN Code is a secure number that you need to enter when requesting withdrawal or modifying your account details.

  • Will you cancel the account without deposit?

    No, your account will not be cancelled without deposit, unless you ask us to do.

  • Are there any fees charged on deposit?

    No, there is not any fee.

  • How frequently are you updating my account?

    You can access the members private area 24 hours a day, 365 days a year over the internet and keep track on all of your account actions: Investments, withdrawals, profits, statistics and earnings.

  • How do I make my first investment?

    In order to make an investment with us, you must become our registered member. Once you are registered, you can sign into your private account area using your username and password and make your investment. You will need to click on "Deposit", there you can choose a payment method and follow the page simple instructions to complete your investment. The transaction is secure, instant and convenient.

  • How do I know the history of my transactions?

    Enter the account area and in the member menu you can see the history of your account transactions.

  • Do you add profits 5 days a week?

    Yes, we are adding profits 5 days a week.

  • I do not have an e-currency account yet. Can I still open an account with you?

    Yes, you can. You can add your e-currency account number at any time prior to making deposit.

  • How much does it cost to open an account with you?

    Opening account with us is absolutely free. There is no hidden cost or maintenance fee.

  • Do you require to provide documents for account creation?

    No, we do not. Account creation is free and does not require ID verification.

  • How long will it take to add deposit amount into my account?

    Your account will be updated immediately as you deposit, in a minute.

  • What is the minimum and maximum amount of deposit?

    The minimum investment amount is only $10 and the maximum amount is $500,000.

  • Can I make additional investments at any time?

    Yes, there is no limitation. You can make as many deposits as you want.

  • Are additional deposits into the same account treated separately or they are simply added to the current principal?

    Additional deposits into an account will be treated separately and its profit calculated and paid depending on its investment date. It is not possible to merge your investment with another one.

  • I made a deposit and there is no active fund in transactions history. What do I need to do now?

    Please submit your deposit info in "Statistics" and we will update your account within 24 hours.

  • Can I have several individual deposits, made by various payment methods?

    Yes, you may open as many deposits as you want in different currencies, for example, you may have 17 deposits in Perfect Money and 14 deposits in EgoPay.

  • After I make a withdrawal request, when will my withdrawal request be processed?

    Your withdrawal request will be processed within 24 hours.

  • What is the minimum and maximum amount that can be withdrawn?

    The minimum withdrawal amount is only $0.01 and the maximum amount is not limited.

  • When can I withdraw funds from available balance?

    You can withdraw funds from your available balance anytime you want and without any fee.

  • Can I withdraw my investment before maturity?

    The interest rates we offer on investments are based on the expectation that the funds will be with us for the full term. Therefore investors cannot withdraw their investment before maturity.

  • Can I withdraw funds using a different digital currency?

    No, you can only request a withdrawal to a digital currency that you have previously deposited from.

  • Who can join in your referral program?

    Anyone who have an account with us can join our referral program and start making money.

  • How does the referral program work and how much can I earn?

    We offer a flexible affiliate program to our customers. It is a great way to make extra money. By inviting more people to our investment programs, or promoting our website using our banners or text ads you earn more of your referral deposit volume. You will instantly receive a 5% commission from any referral that deposits to their account.

  • How do I get my referral link, view the total number of referrals and referral materials such as banners?

    Your referral link is created automatically when you open an account with us. You will find your link along with banner ads that you can use to promote this program in the "Affiliate" section. Also you will find everything related to your referrals such as total number of referrals, active referrals, etc.

  • Can I recommend myself for commission and bonus?

    No, recommending yourself is deemed as a kind of cheating and extremely forbidden in our referral program. You will not get any commission or bonus by recommending yourself. Besides, we may suspend your accounts.

  • Will I get my referral bonus for every additional deposit my referrals make from external e-currencies or account balance?

    Yes, you will get referral bonus on every deposit your referrals make from external e-currencies or account balance.

  • When will referral commissions add to account?

    It will be added to your "Available to Withdraw" balance immediately after your referral make deposit.

  • Do I need to invest, if I want to start referring others and earn referral commissions?

    No, you do not need to invest, if you want to start earning referral commission. You only need to open an account.

  • How can I attract people to join your program and get referral commission for this?

    You should create an account with us and then visit the Affiliate section to obtain your unique referral link. This can be done by simply conveying your personal referral link to your friends or partners.

  • Is there any limit in the amount of the referral commission?

    No, there is no limit. Therefore, the more your referrals invest, the more you can earn.

  • I registered under wrong referral / I registered without referral . What do I need to do now?

    If someone has referred you to our program, make sure they provide you their referral link which should looks like this: https://cryptomines9.com/?u=username. This is the only way you will become an affiliate of that up line. If you sign up without this link you will be signing up under the company. When you do sign up correctly you can check your status by going to your back office and click on your Affiliate section which will show your referrer and provide your referral link. If an error does occur and you didn't sign up under right referral, you need to leave your account empty and open a new account with new email address. Please note that we cannot change your referrer or add referrer to your account.

  • Can other members of my family open an account and use it from the same computer that I use?

    Yes, they can. But, accounts must have different names and email address and you cannot refer that accounts. This is a prevention of creating numerous accounts and making deposits through your own referral link.

  • What is the Representative program?

    We develops a strategy to make our service popular in all countries of the world. To achieve this goal we implements a representative program where participants can earn by attracting new clients. The participants earn from the deposits made by the clients attracted by them.

  • Who can participate in our Representative program?

    To become a representative you need to have a minimum deposit amount of $500 in your account. Also you need to complete an application form for participation in the Representative program and if you meet all our requirements (regular phone and email support) you will become our representative.

  • What are the advantages of representatives?

    You will be earning an advanced profit rate (Higher than 3%). After a brief evaluation process, we will cover whole or partial costs of the both online and offline advertising campaigns that you may want to organize in your area in order to promote us. We will provide you with promotional videos, banners, brochures and other materials you will find useful when advertising us. We will eagerly help you with offline seminars, conferences and workshops should you decide to organize them. We will consult you on how to efficiently promote our company via a great variety of online media, social networks, online groups, blogs and forums. A personal manager will be assigned to every regional representative working for us. This way every support query you may have will be answered and every problem that may arise will be fixed in the swiftest way.

  • What profit do the representatives earn?

    The interest rate for global representative is discussed individually.

  • What responsibilities do the representatives have?

    There is a number of responsibilities carried out by the representatives. Those responsibilities are optional, though it is desirable that they are all performed in sync: The attraction of clients in your region; Consulting the clients by phone, e-mail, messenger and other means of communication; The creation of websites or blogs about us in your native tongue; The promotion in social networks.

Up To 3% Daily Profit

Earn up to 3% guaranteed daily profit For 90 business days and get the principal back at maturity date.

5% Referral Commission

Be our partner and build a constant cash-flow by using our instant affiliate program. It’s not necessary to have an active deposit in order to participate.

Guaranteed Daily Profit

One of our strongest advantages over competitors is that we provide insurance in investing funds and guarantee your profits from all sides.

Fast & Secure Withdraw

We process all withdrawal requests within 24 hours and without any fee. You can make as many requests as you want without minimum withdrawal amount.

24/7 Customer Support

We provide unbeatable support via email and phone to cater your needs and get a professional, fast and effectively response.

Payment Options
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